Refund Policy for randerana.lk:

At randerana.lk, we strive to provide the best customer experience possible. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be issued.

1. Bank Transfer or Cash Payments: If a customer made a payment using bank transfer or cash, refunds will be made to the given bank account by the customer within 7 days. The following conditions apply to bank transfer or cash payments: a. The customer must request a refund by contacting our customer support team within 14 days of the initial purchase. b. The product or service for which the refund is being requested must be unused, unopened, and in its original condition. c. The customer is responsible for providing accurate bank account details for the refund to be processed successfully. d. Refunds will be processed within 7 business days after the customer’s bank account details are verified.
2. Payhere Payments: If a customer pays using Payhere, refunds will be processed through the Payhere platform. The following conditions apply to Payhere payments: a. The customer must request a refund by contacting our customer support team within 14 days of the initial purchase. b. The product or service for which the refund is being requested must be unused, unopened, and in its original condition. c. The refund will be processed through the same payment method used for the initial purchase. d. Refunds will be processed within 7 business days after the customer’s refund request is approved.

General Refund Terms and Conditions:

1. Shipping fees or charges associated with the initial purchase are non-refundable unless otherwise specified.
2. Refunds will be issued in the same currency and through the same payment method as the original purchase, unless agreed upon otherwise.
3. In case of refunds for physical products, the customer may be required to return the product to us in its original condition before the refund is processed. The customer will be responsible for any return shipping costs, unless the return is due to a defect or error on our part.
4. Refunds will not be provided for services that have been fully rendered, such as completed design work, consultation sessions, or completed courses.
5. If a refund cannot be processed for any reason, our customer support team will contact the customer to resolve the issue.

Note: This Refund Policy is subject to change without prior notice. Customers are encouraged to review the policy regularly. For any questions or concerns regarding refunds, please contact our customer support team at [[email protected]/076 66 42 607].